While CES sets the tech trendsfor the year, it rarely sets the tone. The giant-size tech carnival is a great place to see the latest TVs, smart home gadgets, and self-driving vehicle tech, but it's also a bubble. Hype and excitement over mostly incremental upgrades is epidemic at the show, and it has very little to do with our real-world relationship with technology.
If there was any doubt about that, it was made jarringly clear on Thursday when news broke that Amazon-owned company Ring, fresh from a CES 2019 launch where it debuted a slew of new smart-home security products, had been using human contractorsto review and label some customers' doorbell-cam footage in lieu of an actual AI.
SEE ALSO: Apple's news at CES 2019 shows it's facing some hard truthsIt was concerning, even disturbing, news, but it was also familiar. For the past two years, the public has seen scandal after scandal where a familiar tech brand has played fast and loose with customer data. The bargain we all make when we click "agree" on a terms of service page has turned what was previously a thoughtless exercise into one of skepticism or even dread. The public at large is much more aware of how our data can be used... and abused.
But, if you judged by CES — especially the events of show heavyweights LG and Samsung — you wouldn't know any of that had happened. There was continued excitement about putting internet connections in everything with WiFi (and now 5G) as well as all kinds of hype around making those devices "personal" with our gadgets, appliances, and services learning our personal preferences to better tailor experiences to our liking.
The (mostly unsaid) implication is that those preferences are stored somewhere, essentially meaning our technology, and by extension the brands that create and maintain it, is profiling us. When companies tout "machine learning," by and large they mean they machine is learning about you.
To be clear, there is nothing inherently wrong with this. But it is also inherently risky. Once your data is tracked and recorded, it becomes a commodity, something that can be bought, sold, stolen, lost, and more. While consumers want the convenience and progress tech products promise, they also want to feel that they have final say — or any say — over how their data is used. Ads that follow you around the web, propagandists targeting your news feed, randos in another country reviewing your doorbell footage — did we really, knowingly agree to all this?
To be sure, there have been a lot of overhyped data scandals. Ever since the Cambridge Analytica fiasco, we've become hypersensitive to them, and reports sometimes conflate negligent data practices with simple APIs. Letting your smartphone's native email app read your Microsoft Outlook account isn't a breach, and even if you consider the sharing of data to still be a risk, at least the trade-off you're making is pretty transparent.
That confusion, however, actually ends ends up proving a larger point: That tech companies who deal in customer data need to communicate better on how that data is being used and protected (and, no, burying things in the terms of service doesn't cut it). Contrary to popular belief, Facebook actually does a decent job of this, with its Privacy Checkup tool walking users through their settings in plain language. It's also been much more proactive about educating users about privacy issues since Cambridge Analytica.
But it shouldn't take a plethora of data scandals for a company to get proactive about privacy, and this is where CES missed a huge opportunity. It could have pushed forward the conversation about consumer data by encouraging exhibitors (especially big ones like Panasonic, Sony, and others) to talk about how they're acquiring and using consumer data. They could even create a Privacy Pavilion — a place where brands could crow, in writing and in person, about their commitment to user privacy, and show attendees could educate themselves on data practices of the industry.
Instead we were treated to LG's tone-deaf presentationaround it's ThinQ ("think-you") AI platform, which explicitly "gets to know you" so it can serve you better, with no clarity about how LG thinks that service extends to third parties. We get Samsung Bot Care, a robot that can track your health without no information on how that data will be protected. There were more than 300 sessions and keynotes at CES, and only three had any kind of privacy focus.
Consumer data is a product, and, looking at the valuations of the largest tech companies in the world, an extremely valuable one. For a show that purports to be about the most important tech products in the world, CES had shockingly little to say about it. That's more than a missed opportunity — it's a sad indication that as world-changing technologies like 5G and automation progress, the hard lessons from the past year will likely need to be learned again and again.
Copyright © 2023 Powered by
What was missing from CES 2019: A conversation about consumer privacy-夜以继日网
sitemap
文章
7646
浏览
495
获赞
55
The new specialty Reese's cups are perfect for the nuanced Reese's palate
The only good news is candy news, so it's wonderful that two new Reese's cups will hit shelves soon.We're fracking the hell out of the U.S. Can Jay Inslee stop it?
U.S. Route 285, cutting through the Texas-New Mexico border, is perilous.Lines of speeding trucks luTwitter just made securing your account way more convenient
Let's be real: Some forms of online security are a pain in the ass. That doesn't, however, mean theyGoogle fired an AI ethicist, and her former colleagues are up in arms
Google just can't help alienating large swaths of its employee base. More than 1,530 (and counting)These coronavirus trackers can help you sort through the info overload
If you're like me, the daily barrage of information about the progress of the coronavirus pandemic cCrowdsourced project tracks Harvey
As rescue crews field thousands of calls from Texas residents asking for help as flood waters rise iXiaomi's Apple Watch clone costs $61, has 9
Xiaomi's new smartwatch won't win any originality contests — it's a dead-ringer for Apple WatcPolar bears at the Cincinnati Zoo are pooping glitter for science
Fighting extinction is a daunting and demanding task, but it does come with some quirky perks for thHere's why everyone's mad about Kylie Jenner's new walnut scrub
Kylie Jenner announced her new skincare line, Kylie Skin, on Tuesday. The collection includes six prThanks to Covid, Amazon warns holiday shoppers to 'order early'
Amazon has been raking in the dough during the pandemic (with sales surpassing $96 billion in Q3 thiElon Musk says 'Full Self
For the lucky few selected to experience "Full Self-Driving" (or FSD) on their Tesla vehicle, TuesdaThis week in politics on Instagram: Breitbart vs. 'Feminist'
Every Tuesday in the run up to the Nov. 3, 2020 election, Mashable will break down the most viral poThe summoning circle meme calls upon your deepest, darkest desires
If you could request anyone and anything, what would it be?The new "summoning circle" meme has TwittThanks to Covid, Amazon warns holiday shoppers to 'order early'
Amazon has been raking in the dough during the pandemic (with sales surpassing $96 billion in Q3 thiFlorida's voter registration website failed miserably on night of deadline
As Floridians rushed to register to vote in the 2020 election, the state's registration site appeare